1.2 Our phone support is available at +27 81 539 8868 during business hours.
1.3 For urgent inquiries, please indicate "URGENT" in the subject line of your email.
2. Support Scope
2.1 We provide assistance related to product usage, orders, payments, shipping, and returns.
2.2 We do not provide medical, legal, or professional advice. For such matters, please consult the appropriate professional.
3. Response Time
3.1 Our team aims to respond to inquiries within 24-48 business hours.
3.2 Response times may vary during weekends, public holidays, or high-volume periods. While we strive to reply as soon as possible, inquiries sent on Saturdays, Sundays, or holidays may be answered on the next business day.
4. Frequently Asked Questions
4.1 Check our FAQ page for quick answers to common questions.
4.2 If you cannot find a solution, please contact our support team directly.
For any issues not covered above, please email us or call us. We are here to help!
